Customer Service Level Agreement

 

Domain names (co.uk, .uk, .org.uk, .me.uk and all other domains administered by Nominet)

We charge £25 per domain name which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to email or phone us to let us know.

If you do not wish to renew please email or phone us. If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.

You can read Nominet terms and conditions here http://www.nominet.org.uk/go/terms

In the case of any complaints or issues, we will do our very best to resolve them within a maximum of 5 days. These are Nominet's guidelines http://www.nominet.uk/resources/complaints

 

 

Domain names (.com and international domain names*)

We charge £50 per domain name which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account, 30, 15 and 1 day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to email or phone us to let us know. Please be aware - any website appearing on .com domain name is likely to disappear on the day it expires. Be sure to act in a timely manner to avoid this.

*Some international domain names may cost in excess of the £50 stated above. We will make you aware of any extra costs before we order the domain name on your behalf.

 

 

 

 


Academy Internet Solutions Ltd, Padiham Farm House, Engine Lane,
Tyldesley, Manchester,
M29 8NB
TEL: 01942 892829
Email: office@academy-internet.co.uk